Tazapay Knowledge Base

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Tazapay Knowledge Base

Amendments & Disputes

Amendments & Disputes

Transactions that you need help to amend and dispute with, and our dispute resolution process can be found here.

Will Tazapay pursue legal action against fraudulent sellers?

How do I raise a dispute or refund with Tazapay?

How does Tazapay handle chargebacks?

I have sent an incorrect amount. Can I change it?

I have already made my payment, but why does it still show "Awaiting Funds" in the dashboard?

Is there a live agent that I can speak to?

Refunds

How do I request a refund from my dashboard?

How does Tazapay process refunds?

What payment methods are unsupported for refunds?

How long does Tazapay take to refund my money?

Disputes

What is Tazapay's dispute resolution process?

Can I cancel a payment that has been made?

What happens if the money is released to the seller but I have not received the goods?

What happens if the seller is unable to provide all the necessary documents for the shipment as per the escrow agreement?

What happens if the seller does not ship the products or shipping is delayed?

What happens if there is a delay in shipment beyond the agreed date in the escrow agreement?

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Buyer Protection

What kind of claims can I submit for buyer protection?

Who is eligible for buyer protection?

Does Tazapay Buyer Protection work with escrow?

Do you have protections against fraudulent products?

Seller Protection

Who is eligible for seller protection?

What kind of documents do I submit for a disputed transaction?

When do I need to submit my documents to qualify for seller protection?

How do I contest a chargeback/dispute?