How do I request a refund from my dashboard?

Log into your Tazapay dashboard, select a successful transaction, specify refund details, and save to initiate the refund process. Refund timing varies based on payment method.

Step 1: Access Transactions

  • Log into your Tazapay dashboard at
  • Click on the 'Transactions' tab located in the left-side menu.

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Step 2: Select a Transaction

  • Navigate to the "Succeeded" tab to view funded transactions eligible for refunds.
  • Identify and click on the transaction you wish to refund.

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Step 3: Initiate Refund

  • Within 'Attempt Details', locate the attempt marked as "succeeded".
  • Click on the return icon.

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Step 4: Specify Refund Details

  • Choose the refund amount:
    • Full refund: To refund the entire amount.
    • Partial refund: To refund a specific portion of the amount (not exceeding the total).
  • Select a reason for the refund from options such as CDRN alert, duplicate, item not received, item not available, customer complaint, not as described, fraud, or other.
  • Optionally, add any additional remarks.
  • Click 'Save' to finalize your request.
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Note: Tazapay will commence the refund process. The duration for the refund to be received by your customer may vary based on the payment method used.