Log into the Tazapay dashboard and request for the refund from Transactions > View > Refund Buyer
1. Login to Tazapay's dashboard
Navigate to the "Transactions" tab and click on "View". Which leads you to your transaction summary where you can click on the "Refund Buyer" button.
2. Request refund amount
Now you can enter the amount you want to be refunded for. Full and Partial refunds are available.
3. Refund Requested
Your refund request will be reviewed and it will typically take about 3 business days for it to be processed.
4. Request refund approved
Once your request has been approved, you will receive an email notifying your request approval.
In the case a payment has been made to you, the next payout will be deducted.
If the transaction has been funded but the payments has not been released, the refund will be deducted from this fund right away.