Send your inquiry in our contact us form or support@tazapay.com with your transaction number, amount, bank account, and information regarding the transaction. If it's a buyer protection dispute, send an email to buyerprotection@tazapay.com
Raising Disputes/Buyer Protection Disputes/Refunds via the Contact Form
Step 1: Visit Tazapay's Contact Us page
Step 2: Fill in the form using the following fields
- Select "I have a problem with my transaction/account" in the drop down list for "How can we help you?"
- The second drop down "What issue are you facing" will automatically show up and you can select "Dispute and refunds" there
- Including your transaction number will help to expedite & speed up the process for us to investigate and issue refunds if needed.
- Add any information regarding the transaction on the message body
Raising Refunds via Email
Send an email to support@tazapay.com and include the following information in your email:
- Subject: Refund for [transaction number]
- Amount to be refunded
- Information regarding the transaction
- Bank details if payment was not made with cards
You may CC your account manager in the email.
For more info regarding how long it takes for Tazapay to issue refunds, refer to this FAQ.
Raising Buyer Protection Disputes via Email
Send an email to buyerprotection@tazapay.com and include the following information in your email:
- Subject: Buyer Protection for [transaction number]
- Amount disputed
- Information regarding the transaction
For more info regarding Tazapay's buyer protection program, refer here.