Refunds are available only via selected payment options. Please refer to the table below for full information.
| Region | Country | Payment Method | Refund Availability |
| All | All | Cards | Unsupported |
| All | All | LBT | Unsupported |
| All | All | Wire | Unsupported |
| APAC | Singapore | PayNow QR | Supported |
| APAC | Thailand | PromptPay QR | Supported* (T&Cs apply) |
| APAC | Thailand | Mobile Banking | Unsupported |
| APAC | China | Alipay online | Supported |
| APAC | Japan | Pay-easy (bank transfer) | Unsupported |
| APAC | Japan | Pay-easy (cash) | Unsupported |
| APAC | New Zealand | PoLi | Unsupported |
| APAC | Philippines | GrabPay | Supported |
| APAC | Philippines | Paymaya | Supported |
| APAC | Philippines | Shopeepay | Supported |
| APAC | Malaysia | FPX Corporate | Supported |
| APAC | Malaysia | FPX Individual | Supported |
| APAC | Vietnam | Online banking | Unsupported |
| APAC | Indonesia | Mobile Wallets | Supported |
| Europe | United Kingdom | Sofort | Supported |
| Europe | Austria | Sofort | Supported |
| Europe | Belgium | Sofort | Supported |
| Europe | Denmark | Sofort | Supported |
| Europe | France | Sofort | Supported |
| Europe | Germany | Sofort | Supported |
| Europe | Germany | GiroPay | Supported |
| Europe | Italy | Sofort | Supported |
| Europe | Netherlands | Sofort | Supported |
| Europe | Poland | Sofort | Supported |
| Europe | Poland | BLIK | Supported |
| Europe | Spain | Sofort | Supported |
| Europe | Sweden | Sofort | Supported |
| Europe | Liechtenstein | Sofort | Supported |
| Europe | Switzerland | Sofort | Supported |
| Europe | Austria | Instant bank Transfer | Supported |
| Europe | Belgium | Instant bank Transfer | Supported |
| Europe | Bulgaria | Instant bank Transfer | Supported |
| Europe | Cyprus | Instant bank Transfer | Supported |
| Europe | Czech Republic | Instant bank Transfer | Supported |
| Europe | Germany | Instant bank Transfer | Supported |
| Europe | Denmark | Instant bank Transfer | Supported |
| Europe | Estonia | Instant bank Transfer | Supported |
| Europe | Spain | Instant bank Transfer | Supported |
| Europe | Finland | Instant bank Transfer | Supported |
| Europe | France | Instant bank Transfer | Supported |
| Europe | United Kingdom | Instant bank Transfer | Supported |
| Europe | Greece | Instant bank Transfer | Supported |
| Europe | Hungary | Instant bank Transfer | Supported |
| Europe | Ireland | Instant bank Transfer | Supported |
| Europe | Iceland | Instant bank Transfer | Supported |
| Europe | Italy | Instant bank Transfer | Supported |
| Europe | Liechtenstein | Instant bank Transfer | Supported |
| Europe | Lithuania | Instant bank Transfer | Supported |
| Europe | Luxembourg | Instant bank Transfer | Supported |
| Europe | Latvia | Instant bank Transfer | Supported |
| Europe | Malta | Instant bank Transfer | Supported |
| Europe | Netherlands | Instant bank Transfer | Supported |
| Europe | Norway | Instant bank Transfer | Supported |
| Europe | Poland | Instant bank Transfer | Supported |
| Europe | Portugal | Instant bank Transfer | Supported |
| Europe | Romania | Instant bank Transfer | Supported |
| Europe | Sweden | Instant bank Transfer | Supported |
| Europe | Slovakia | Instant bank Transfer | Supported |
| LATAM | Mexico | SPEI | Supported |
| LATAM | Brazil | PIX QR | Supported |
| LATAM | Colombia | PSE Bank Transfer | Unsupported |
| MEA | South Africa | Instant EFT | Supported |
| MEA | Uganda | Mobile money-mtn,airtel | Unsupported |
| MEA | Kenya | Mobile money- mpesa,airtel, equitel | Unsupported |
| MEA | Kenya | Bank Transfer | Unsupported |
| MEA | Tanzania | Mobile money- Vodacom,Tigo, Airtel | Unsupported |
| MEA | Ghana | Mobile money- mtn,airtel, Vodafone | Unsupported |
| MEA | Egypt | Fawry | Unsupported |
| MEA | Nigeria | Bank Payments | Unsupported |
Promptpay Refund Policy:
- Refunds are supported only if the customer’s mobile number is provided to Tazapay.
- Refunds will be processed to the Promptpay Account associated with the given mobile number.
- If the account linked to the mobile number differs from the one used for the initial payment, any misplaced funds cannot be retrieved.
This list is subject to change, and we recommend checking back for updates.