I have provided documentary proof but the money has not arrived

Documentary proof is verified within 1 business day and the money should arrive in the seller's account within 1-2 business days. Ensure that you have completed KYB prior to receive your payment

We verify proofs within 1 business day and if all requirements are met, we immediately release the money to the seller's bank account. Please also ensure that your documentary proofs are uploaded correctly otherwise there may be delays.

On top of this, please ensure that you have completed KYB on your end

You can check the status of your Tazapay dashboard by logging into your account.

In most cases, this should arrive in the seller’s bank account within 1-2 business days. The duration also depends on the country of your bank. If there is a national holiday in the country where your bank account is registered, the settlement date may be delayed.