What can I do if a transaction is declined?

At Tazapay, we aim to ensure seamless transactions for both buyers and sellers. However, in rare cases where a transaction is declined, here’s how you can address the issue effectively.

For Buyers:

If your transaction has been declined, follow these steps to resolve the issue:

1. Report the Issue:
   Raise a ticket via the Contact Us page by filling out the form. Ensure you include:

   • Your transaction number
   • The decline message or code you received

2. Resolution Timeline:
   Our support team works to resolve transaction issues within 24 hours. Providing complete and accurate details will help us expedite the process.

For Sellers:

Sellers experiencing declined transactions can address the issue by taking these steps:

1. Understand the Decline Reason:
   Visit the Card Decline Reasons page on Tazapay’s support site. This page provides detailed explanations of common reasons for declines, such as insufficient funds, authentication failure, or issuer restrictions.

2. Follow Recommended Steps:
   Based on the information provided, follow the specific instructions to resolve the issue. For example:

   • If the buyer’s card details were entered incorrectly, request the buyer to reattempt the payment with the correct details.
   • If the issue is issuer-related, advise the buyer to contact their bank for resolution.