Buyers: If a transaction is declined, email error@tazapay.com with the transaction number and a screenshot for resolution within 24 hours. Sellers: Refer to Tazapay's Card Decline Reasons for guidance and follow the instructions provided.
For Buyers:
If you're a buyer and your transaction has been declined, please take the following steps to address the issue:
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Report the Issue: Send an email to error@tazapay.com. Include your transaction number and a screenshot of the decline message you received.
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Resolution: The Tazapay support team aims to resolve such issues within 24 hours. Ensure you provide all necessary details to facilitate a quick resolution.
For Sellers:
Sellers experiencing a declined transaction should:
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Understand the Decline Reason: Visit the Card Decline Reasons page on Tazapay's support site to understand potential reasons for the decline.
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Follow Instructions: Based on the information provided on the decline reasons page, follow the recommended steps to attempt to resolve the issue.