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Amendments & Disputes
Transactions that you need help to amend and dispute with, and our dispute resolution process can be found here.
- How do I raise a dispute or refund with Tazapay?
- How does Tazapay handle chargebacks?
- I have sent an incorrect amount. Can I change it?
- I have already made my payment, but why does it still show "Awaiting Funds" in the dashboard?
- Is there a live agent that I can speak to?
- What is Rapid Dispute Resolution (RDR) and Tazapay RDR Policy
- How to Reconcile CDRN and RDR (Predispute Alerts) Charges on Your Tazapay Settlement
- Will Tazapay pursue legal action against fraudulent sellers?
Refunds
Disputes
- What is Tazapay's dispute resolution process?
- Can I cancel a payment that has been made?
- What happens if the money is released to the seller but I have not received the goods?
- What happens if the seller is unable to provide all the necessary documents for the shipment as per the escrow agreement?
- What happens if the seller does not ship the products or shipping is delayed?
- What happens if there is a delay in shipment beyond the agreed date in the escrow agreement?
- Can Tazapay support arbitration in case of disputes, and if so, what are the associated costs?