How do I see who sent me a payment?

Every incoming payment to a virtual account or wallet is called a collect. Here is how to find the details, including who sent it.

From the dashboard

1. Log in to the Tazapay dashboard at dashboard.tazapay.com.
2. Click Transactions in the left sidebar. You will see a list of collects, each with a Payment ID starting with col_, the status, the invoice amount and currency, the date, and the payment method used, which will be local bank transfer, wire transfer, or stablecoins.
3. Use the search bar at the top left to find a specific payment by its ID. A partial ID works too.
4. Click the Payment ID to open the full collection summary.

What you will see on the payment

Account details: the account ID, account email, account country, and business name the payment was received for.
Collection details: the amount credited, fees, payment method, receiving account number or IBAN, status, and for stablecoin payments the transaction hash.
Sender details for a virtual account: the sender's name, bank, any reference number, and any additional information they entered.
Sender details for a wallet: the sending deposit address and the blockchain network used.

Sender details depend on what the sender entered when making the payment. A blank field usually means the sender did not provide that information in their banking app, not that anything has gone wrong.

What the status tells you

Succeeded: the payment has cleared its checks and the funds are in your balance.
On hold: the payment has arrived but is under compliance review, and is not yet in your balance.
Failed: the payment did not go through and the funds are returned to the sender.
Detected: stablecoin only, the blockchain transaction has been seen and is waiting for final confirmation before it is credited.

Via API