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How do I check whether an incoming payment was returned or reversed?

How to confirm whether a failed or reversed collection payment has actually been returned.

Reversal tracking is not yet shown on the payment details in the dashboard or the API. Tazapay support can confirm it for you.

 

What to do

1. Log in to the Tazapay dashboard at dashboard.tazapay.com and click Transactions in the left sidebar.
2. Find the payment and open it. Copy the Payment ID, the one starting with col_.
3. Email support@tazapay.com with that Payment ID and ask for the reversal status.
4. Include the sender's name and bank, or the sending wallet address, if you have them. It speeds up the check.

 

What happens to the money when a payment fails

When a collect fails, either because a compliance hold was rejected or because of another processing issue, Tazapay reverses the full amount back to where it came from. For a virtual account that is the sender's bank account. For a stablecoin wallet that is the original sending wallet address.

Tell the sender to check their own account or wallet as well. In many cases the returned funds show up on their side before support can trace it from ours.

👉 For full details, check out the Tazapay developer docs:
• Reversals → https://developer.tazapay.com/collection-accounts/incoming-payments/reversals